USD

Legal

Privacy Policy

We value your privacy and are dedicated to safeguarding it. This policy outlines how we process any personal information you provide via our website https://elgouna.com. We, Orascom Development, are the data controller of your personal information. We recommend that you read through this policy thoroughly to gain a clear understanding of our privacy practices.

Legal Basis for Collecting and Processing Your Personal Information

Our legal basis for obtaining and utilizing your personal information, as this policy outlines, depends on the context in which it is collected. We may collect your personal data because:

Consent
Data processing
Legitimate interests
Compliance with laws
Retargeting

Why We Process Personal Data

We process personal data for the following purposes:

To operate and maintain our service
To notify you about changes to our service
To provide customer support
To gather analytical data to improve our service
To monitor the usage of our service
To detect, prevent and address technical issues
To communicate with you
To inform you about our products and services, based on our legitimate interests or with your consent, where required
To administer competitions, which may include publishing details of competition winners on our website, based on our legitimate interests or with your consent, where required

Categories of Personal Data We Collect

We collect the following categories of personal data on our website:

First name and last name
Date of birth
Phone number
Address, State, Province, ZIP/Postal code, City
Location information
IP address
Device fingerprints
Marketing preferences
Other identifiers (such as IDs)

With Whom We Share the Collected Personal Information

To facilitate and make our website accessible to visitors, we engage third-party companies and individuals ('Data Processors') who may require access to your personal information. These tools may use cookies and other tracking technologies:

Google Analytics
Azure
hotelsnetwork

Please note that these service providers only have access to your personal information to perform the tasks we have assigned to them, and they are obligated not to disclose or use it for any other purpose.

Some of these third-party service providers may track your online behavior over time and across different internet websites or online services. However, we do not have control over their data collection practices or the use of your personal information. Therefore, we encourage you to review their privacy policies before consenting to the use of their services on our website.

We share or disclose your personal information with the following third-party service providers:

Analytics

We use a 3rd party analytical software to gather statistical information about our website visitors. The services we use include:

Google Analytics
Visual Website Optimiser
ClickDimensions
spectacles.com
Wingify
Visual Website Optimizer

We use third-party services to personalize content and serve you with relevant ads. These services may share content you provide to third parties. These include:

Google Ads
Facebook
Click Dimensions
YouTube
LinkedIn
TikTok
Eventbrite
VWO
Hotels Network
Tapad
Google
Globo
Rascal & Friends
Snapchat
stackadapt.com

Social Media

We use third-party social media tools on our website to enable sharing from our website. These services may share content you provide to third parties. They include:

Snapchat
LinkedIn

Data Retention

The duration for which we retain each specific category of personal data depends on the processing purpose for which it was collected. We will store your personal data only for as long as it is necessary to fulfill the specific processing purpose for that category of data.

What Are Your Rights as the Owner of Personal Information

You have the following data protection rights:

The right to access your data
The right to update or correct your data
The right to object to the use of your data
The right to restrict the use of your data
The right to transfer your data to another data controller
The right to the erasure of your data
The right to withdraw consent
The right to opt-out
The right to lodge a complaint to the relevant data protection authority

Our Response to Universal Opt-Out Mechanisms

Where the applicable regulations require us, we honor the opt-out signals you send to us by universal opt-out mechanisms.

Universal opt-out mechanisms are tools designed to give you more control over your online privacy by simplifying the process of opting out of data collection and sharing practices. You can set your preferences through your browser, and once it sends your opt-out preferences to us, we will honor your request.

How Can You Exercise Your Rights as the owner of personal information

If you would like to exercise your rights under the state law, you may submit your requests to us through the following channels:

Email: info@elgouna.com
Website: https://elgouna.com

Please note that we may ask you to verify your identity before responding to your request to protect the security of your personal information. You also have the right to file a complaint with a Data Protection Authority regarding our collection and use of your personal information. For more information on this, please contact your local data protection authority.

Location and Transfer of Your Personal Information

We utilize several third-party service providers, including:

Google Analytics
Azure
hotelsnetwork

These providers are considered our data processors and are contractually bound to keep your personal information secure and confidential. They may only use your data for the purposes outlined in our agreement with them.

We store your data in the following locations:

However, some of these third-party service providers may be located in countries outside these locations. In such cases, we ensure that your data is transferred based on appropriate safeguards, such as adequacy decisions, standard contract clauses, or another transfer tool.

We take all reasonable steps to ensure that your data is treated securely and that no transfer of your personal data will take place to an organization or a country unless adequate controls are in place to safeguard your data and other personal information. We are committed to maintaining the security of your personal information and protecting your privacy rights.

Security of Your Personal Information

We understand how important it is to keep your personal information secure. To protect your data, we implement the following technical measures:

Encryption
Anonymization
Redundancy
Backups

We also ensure that our sub-contractors are aware of our privacy policy and receive regular updates on our security practices.

We recommend that you use a strong and unique password, keep it confidential, and log out of your account on shared computers to safeguard the security of your personal information. At our company, we take the security and privacy of your data seriously and work hard to keep it safe.

Protecting Your Child's Privacy

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your children have provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

From time to time we may update this Privacy Policy. If we do, we will update the "last updated" sections at the top of the Privacy Policy. If we make material changes to this policy, we may notify you on our website, by a blog post, by email, or by any method we determine. Your continued use of this website or our service and/or continued provision of information to us will be subject to the terms of the then-current Privacy Policy.

Contact Us

If you have any questions about our Privacy Practices or this Policy, our Data Protection Officer contact details are:

Email: info@elgouna.com